QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference.
(Senior) Specialist Global Services & Support (m/f)
Constantly improves processes and IT tools applied in “After Sales” Customer Experience stream to arrive at increased customer satisfaction (to achieve an increased customer satisfaction)
Consolidates regional service related business requirements and translates them into global functional processes and specifications
Closely interacts with internal and external IT partners to facilitate translation of business requirements and processes into “IT language” (functional and technical specifications)
Ensures appropriate documentation to comply with regulatory standards and internal training requirements
Responsible for development, implementation and maintenance of Service Solutions performance monitoring, reporting and steering systems
May lead projects of medium complexity ensuring project goal achievement (time, budget, quality) applying best practice project management standards.
Min. Bachelor degree or equivalent in Information Technologies/Sciences and/or Business Administration
Min. 2 years of work experience in relevant area
Excellent knowledge of IT applications (MS office programs, CRM software (currently SFDC), ERP software (currently SAP))
Experience with SQL database programming is preferred
Ability to translate business requirements into “IT language”
Demonstrated ability to structure complex tasks, design and plan complex problem solving strategies, successfully applies procedural thinking
Enjoys working in teams
Strong service orientation
Fluent Business English (oral and writing)
Excellent communication skills
Work experience in a multinational and multicultural environment preferred
Ability to embrace change as opportunity
Self-starter mind set
If this interdisciplinary challenge appeals to you, you can expect a highly motivated team that is looking forward to your support! Please apply online, quoting the reference number 4533, with your complete application documents as well as your earliest starting date and salary expectations.