Associate Technical Service Scientist (m/f/d)

 QIAGEN GmbH  Hilden (near Duesseldorf)
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 5000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day

Associate Technical Service Scientist (m/f/d)

Position Description
QIAGEN is one of the world’s leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs. Join the revolution – and see how you can make a difference.
The European Technical Service team of around 30 people is based in different subsidiaries throughout Europe, including in Hilden. We are providing technical support and solutions to our customers in Europe, Middle East & Africa based on their written request and calls to our hotlines.
We are looking for a Technical Service Specialist with practical experience of the most frequently used techniques in molecular biology. This experience will enable the Specialist to understand the experimental set up of QIAGEN products and therefore be able to support our customers effectively.

Key Responsibilities include:

  • Provide prompt, professional, and accurate advisory service to our German-speaking customers as well as our international customers
  • Acquire and apply the constantly changing knowledge in terms of technology, products, and processes
  • Active cooperation in the development of existing and future solutions to further improve our customer service
  • Effective prioritization of existing tasks and their efficient handling in respect to the needs of our customers and the team

Position Requirements

  • Ph.D. or equivalent substantial experience in molecular biology or genomics
  • Strong wet-lab practical experience of the most frequently used techniques
  • Fluency in German and English is required for this role; any additional European language is a benefit

Personal Requirements

  • Customer-centric mentality as service provider with scientific background
  • Strong communication skills with excellent written skills
  • Exceptional analytical and problem solving skills
  • Pleasure and flexibility in handling constantly changing needs
  • Ability for self-organization in a closely cooperating team

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

The combination of scientific knowledge, multilingual skills and customer support mentality make it a very exciting role. If you are passionate about making improvements in life possible and developing your career in an organization that supports internal progression please send an application.

While applying for the job please refer to jobvector and use the following reference number: EMEA00229


QIAGEN ist eines der erfolgreichsten Unternehmen in der Zukunftsbranche Biotechnologie. Wir sind ein stark expandierendes, innovatives Unternehmen mit eigener Entwicklung, Produktion und weltweitem Vertrieb. Mit unseren hochwertigen Produkten zur Isolierung und Analyse von Erbinformationen sind wir als Partner unserer Kunden aus Forschung und Industrie seit über 15 Jahren international...
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